RETURN POLICY

WOMENS STORES
*Calypso will gladly accept returns of unworn, unwashed, undamaged or defective full-price merchandise for full refund within 30 days of the original purchase. All requests for refund must be accompanied by the original receipt.
*Sale merchandise is non-refundable and returns will be issued in the form of an exchange or store credit within 30 days of the original purchase.
*Without a receipt, we will gladly exchange or issue a store credit on unworn, unwashed, undamaged or defective full-price merchandise based on the current selling price.
*Merchandise must have hangtags attached.
*Calypso gladly honors a one-time price adjustment on full-price merchandise within seven days of the retail purchase or ship date if accompanied by the original receipt.  Sale items are not eligible for price adjustments.
*Online purchases may be returned in any Calypso boutique, except outlet locations. Home merchandise may only be returned online or at a Calypso Home store.
*Final Sale: Personalized and final sale items may not be returned or exchanged.  Please note that all lingerie, all items that have been altered, and all sale merchandise with an additional discount taken off current price are final sale.

HOME STORES
*Calypso will gladly accept returns of unused, unwashed, undamaged or defective full-price merchandise for full refund within 14 days of the original purchase.  All requests for refund or exchange must be accompanied by the original receipt.
*After 14 days, a store credit will be issued for full-price merchandise within 30 days of the original purchase.
*All sale merchandise is final sale.
*All special order merchandise is final sale.

OUTLET STORES
*All sales are final.


SHIPPING POLICY & RATES

All orders are shipped and delivered by UPS on business days only, (Monday to Friday) excluding holidays. At this time we do not offer Saturday delivery.
We ship within the Continental US, Hawaii, Alaska and Puerto Rico. Unfortunately at this time, we are not able to ship to the US Virgin Islands or Guam.
We are unable to ship to PO Box or APO/military addresses. We do not ship internationally.
Fragrances may only be shipped via UPS GROUND. Fragrances included in an expedited order (Next Day or 2nd Day Air) will be shipped separately via UPS Ground and separate shipping fee of $12.95 will be applied. 

 

GUARANTEED CHRISTMAS DELIVERY

Shipping Method	Order By	Deliver By
UPS Ground	Thursday, December 15th 11:59pm est	Friday, December 23rd
UPS 2nd Day	Tuesday, December 20th 11:59pm est	Friday, December 23rd
UPS Next Day	Wednesday, December 21st 11:59pm est	Friday, December 23rd

 

Shipping times:
ORDERS DO NOT SHIP ON THE SAME DAY THEY ARE PLACED.
Please allow 2 business days for an order to be processed before it is shipped. The service days below are in addition to processing time. Orders are not processed/shipped on weekends or national holidays.

UPS GROUND: up to 6 business days (3-8 business days in total)
UPS 2nd DAY: 2 business days (see chart below)
UPS NEXT DAY: 1 business day (see chart below)

**NEXT DAY ORDERS**

**2nd DAY ORDERS**

**Please note that the above charts are guidelines and do not take into account the delay that may be experienced due to national holidays.**

RATES FOR SHIPPING AND HANDLING

Up to $50: $7.95
50.01-100: $12.95
100.01-250: $14.95
250.01 And up: $16.95
For Next Day Service add $30.00
For 2nd Day Service add $20.00

free shipping offers do not apply to over-sized home merchandise (rugs, poufs & furniture)